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Launching
Installing the Hardware and Software
Remember that the installation process does not happen in a matter of hours. Careful planning is required to arrange for it.
Consider:
- where machinery will be placed, including allocating space for peripherals such as furniture, printers, etc.
- additional room requirements such as any cabling or phone lines that might need to be installed before your hardware and software arrive.
- coordinating your schedules if the vendor is involved in the installation process in order that you can work together. It may also be necessary to coordinate the schedules of each user in a multi-user system.
- testing both the hardware and software once the software has been loaded.
Remember that it is the vendor’s job to simplify the process for you and it is your job to understand the process in order to make your project a success.
Getting Training on the Hardware and Software
When considering your training needs and coordinating them with the vendor it is important to remember that your staff will have different levels of expertise and will need to be trained accordingly. Training should be arranged hierarchically with the implementation team and database administrator trained to the highest level. System administrators and help desk personnel will also require in-depth training. This level of training will not likely be necessary for others who may only require training at the data entry or retrieval level.
Institutions with larger staff may require that the vendor provide training at a high level for staff members who can, in turn, train other staff members.
Testing the Hardware and Software
Once the software has been installed you must verify that the hardware and software works as intended. The best way to do this is to again test the system against your original criteria checklist. Although this step may appear to be time consuming it may point out discrepancies between what you received and what you expected. If differences occur, renegotiations, adjustments or modifications may need to be done by the vendor.
Make sure you get what you paid for.
Go to the exercise for this module.
